Troubleshooting For Dummies (429 hits)
Category: Quotes & StoriesRating: 1.33 on 3 reviews (Rate this item) (V)
Submitted by Roman The Empire <CheesyG00dness.at.hotmail.com> (View user info) at 2003-09-09 13:49:19 EDT
Yesterday I had the pleasure of overhearing a tech call on speakerphone at the office. I must say...I really wonder how some of these companies we deal with stay in business. Their staff is just incredibly stupid and very uninformed. First of all they requested we dial into their machine through Microsoft Desktop Sharing. Once that finally connected properly (after they gave us the wrong IP numerous times), they called us back. So here we go. I'll use TS (Tech Support) and BON (Brains of a Noodle) too narrate this one.
TS: Ok...so what do we have to do here. (We're pretty casual here)
BON: Say what? .... Oh, I'm not sure... can you double click on my computer on my desktop?
TS: yes
BON: OK, I just wanted to make sure.
BON: So you can get into our system totally right?
TS: yes
BON: OK, so...can you fix it?
TS: Fix what?
BON: Say what? ... Oh...let me get someone else, I really dont know what the problem is hold on.
BON: She's on another call hold on.
BON: so what language is your software written in?
TS: Clipper (keep in mind our current product is a Windows version and written in Delphi. This company is just the only one that never wanted to upgrade to the Windows version)
BON: Oh...that's an old one isn't it. OK, hold on one more minute, I'll try to get her.
<two minutes later>
BON: So...having a long day?
TS: You could say that.
BON: Having a long day?
TS: YES!
BON: yeah mine's been...different. Hold on another minute, I'm gonna go get her.
<two minutes later>
BON: Yeah she's still on another call. Want us to call back tomorrow?
TS: You said it was an emergency in your e-mail, but tomorrow will be fine.
BON: OK bye.
Now tomorrow has come, and will soon be gone. Still no phone call from these winners. And to think a while ago they complained that we weren't helping them. Maybe next time have someone that actually deals with the software call and we can help...instead of having some desk monkey call and sound like a complete buffoon?
*sigh* just another long day at work.
User Reviews
Submitted by russizm (user info) at 2003-09-09 16:48:35 EDT (#)
Ranking: 1
I worked in a Tech support call center for a while.
oh the stories!
Submitted by Manfre (user info) at 2003-09-09 14:32:34 EDT (#)
Ranking: 2
Ive over heard the pain in the ass on a couple calls before when she was on speaker. If theyre asking some really dumb questions I just say "Dont you hate it when your on a phone with a moron that sounds confused as all hell?"
That usually cuts the call short.
I dont work in IS either. I work in Accounting. Trust me. I think its all departments that get dumbass calls like that. Maybe more so with IS cause computers are so fucking complicated.
I hate it when I turn off my computer and my screen goes blank. Can you help me out with that? Every time I hit the power button I cant see my mouse or even my desktop. What the hells wrong with it????
Submitted by El_Guapo (user info) at 2003-09-09 14:10:37 EDT (#)
Ranking: 1
i hate shit like that!
at my work i do damage control, among many other things. all the customers that call in get an email asking if they were on hold long, if the tech was friendly and if the issue was resolved. If they say the tech was rude, i get to yell at people. if they answer that their issue wasn't resolved i have to research it, pick a tech that will fix it, no matter what and have them call the customer back.
we get so many responses like "NO MY PROBLEM WASNT' FIXED, YOUR TECHINICAL SUPPROT SUCKS IF THEY CAN'T FIX IT I'M GOING TO GO TO AOL, BECAUSE AOL ALWAYS WORKS* "
and so we call these assholes back and they're like "Oh i'm too busy right now, can you call back at <time> or can I call back when I have the time?" Which of course, they are never there at the specified time, nor do they ever call back. We leave people messages, they never call back. WHY THE FUCK DID YOU WASTE THE TIME WRITING A RESPONSE, SOUNDING LIKE A TOTAL ASSHOLE, IF IT'S APPARENTLY NO BIG FUCKING DEAL?!?
Oh, but when they fuck up their PC again by installing BonziBuddy again, they are pissed again, and our service is bullshit, yadda yadda yadda. Fucking people.
But on the other hand, some of them are so nice when you help them out, it makes up for the assholes.
*side notE: don't EVER tell an ISP tech that it "always works with AOL". we are not stupid, we KNOW you're full of shit.