Customer Service my ASS!!!! (999 hits)
Category: Humor -> Dumb JobsRating: 0 on 22 reviews (Rate this item) (V)
Submitted by Ed Dee<cchero.at.hotmail.com> (View user info) at 2004-01-23 15:24:35 EST
This actually took place this wednesday between myself and a customer service rep at HP. I wanted to Kill someone. Hope you enjoy!
HP CUSTOMER SUPPORT - (Indian accent) This is HP customer support, this is Irishi how can I help you?
ED: Yes, I have an HP DVD 200E, Serial # Blah Blah, and I have a problem
HP CUSTOMER SUPPORT - I can see that this product is out of warrenty, so I can recommend two things to you, either you use Email support or you could pay $35 for a one time phone support call
ED: I have one question, and I don't want to pay $35, can you just please help a loyal hp customer out?
HCS: What is your question sir (So I'm thinking, SWEET)
ED: I have switched out desks, which has caused me to unhook all of my equipment, and then hook this equipment back up again, everything on my desk is hp, so when it came time to hook up my dvd burner, I think I am using the wrong power cable, because although I am getting a power on light, the drive will not open after I made the connections. Can you explain to me what the power supply looks like or what I should look for, maybe I hooked the wrong powers supply to another hp component and have too many cables left over.
HCS: Well you see, I would have to ask a series of questions in order to be able to diagnose your problem
ED: I'm not asking you if it works, I know it works, I used it right before I moved desks. What I need to know is what the power supply looks like, that attached to the External DVD Writer
HCS: Well if you look on the back, you will see a USB Connection and a connection for your power supply. You need to plug the USB Cable into the back of your unit and then into your pc, and the connect the power supply into the wall and into the back of your unit.
ED: No, you don't understand, I know how to hook it up, I want to know what the power supply, the thing that attaches to the unit, physically looks like
HCS: you will see a USB Connection and a connection for your power supply. You need to plug the USB Cable into the back of your unit and then into your pc, and the connect the power supply into the wall and into the back of your unit.
ED: Yes, you told me that, now I need to know what the power supply looks like
HCS: Well if you look on the back, you will see a USB Connection and a connection for your power ...
ED: YOU ALREADY TOLD ME THAT, Now, without repeating what you just told me, please tell me what the power supply looks like that attaches to the back of my DVD Burner so I can recognize if I hooked up the wrong power supply.
HCS: Can you please hold for one minute
ED: Yea (HUFF)
4 Minutes later
HCS: if you look on the back, you will see a USB Connection and a connection for your power supply. You need to plug the USB Cable into the back of your unit and then into your pc, and the connect the power supply into the wall and into the back of your unit.
ED: Goodbye you stupid son of a biatcha
<Click>
I could then in my rage only imagine Irishi still on the phone, after I hung up going: Sir....Sir....you will see a USB Connection and a connection for your power supply. You need to plug the USB Cable into the back of your unit and then into your pc, and the connect the power supply into the wall and into the back of your unit.
Stupid sonuva...
User Reviews
Submitted by Dlove (user info) at 2004-01-28 15:15:55 EST (#)
Ranking: 2
Ed Dee, you rock...
And I know why...
Submitted by Mac (user info) at 2004-01-28 09:55:39 EST (#)
Ranking: 0
hidden-
"...to make matters worse, he actually had to call customer service."
Oh, well then, it's settled- since he called the customer service line (which exists solely on the principle that customers don't know everything and may need help) he's a moron. What a dumbass! How could he be so stupid as to think that the cutomer service rep, whose job it is to provide helpful information, would actually be able to answer a simple question? What a fool.
Submitted by Death_Metal_Dude (user info) at 2004-01-25 22:55:19 EST (#)
Ranking: 0
So, a customer serviced your ass?
Submitted by Verification Victim <cchero.at.hotmail.com> at 2004-01-25 22:41:25 EST (#)
Ranking: 0
Hidden,
For christ sake, please read this:
1) I lost the power supply, I know how to hook the cables in the back of the burner, please re-read the post and think about why your inability to comprehend this (Like our indian friend at hp)pisses me off. I asked the custy service rep what the power supply looks like, not how to look it up. I did this because A. The hp.com hp parts store displayed an incorrect power cable and B. I did not trust what I ordered online would be the correct power supply because of point A.
2) I lost the power supply because I virtually have every toy imaginable attached to my pc. Two external hd's, tray-feed scanner, photoprinter, docking station, IPAQ cradle, and various other electronics not directly attached to my computer which cause a shit ton of cables and power supplies to be present. I Should have labeled them, yes I'll take that shot, but I've moved before and never had this problem. I have an intermediate knowledge of computers BUT "0" amount of knowledge about power supplies and electronics
Please, call me an idiot for not labeling my fire marshal wire hazard when I dissasembled (I was in a hurry as well) but don't misunderstand my post completely along with many of the other idiots below and miss the point of my post.
Submitted by hidden101 (user info) at 2004-01-25 17:16:34 EST (#)
Ranking: -2
Submitted by Mac (user info) at 2004-01-23 16:54:14 (#)
Ranking: 0
warning! warning! Severe Sarcasm Alert! Warning! Warning! Severe Sarcasm Alert!
you fool! You mean to tell me that you don't sit around and jack off to the sight of mu..mu...mother...boards and...oh god...hard..ddd..drives....ooooohhhhhh!!!!
You better go out and spend every waking moment of your life brushing up on computer technology before you think about posting again! I hate you! I hate you!
Ha Ha! Being a computer geek is awesome because I get to make fun of guys like you! Ha ha!
Right Hidden? Yes? You guys with me or what?
============================================================
uhhhhhhh..... i was making fun of him because he couldn't figure out how to plug two cables in. it has nothing to do about computers. and to make matters worse, he actually had to call customer service.
Submitted by L <givemeabmw.at.aol.com> at 2004-01-25 17:11:06 EST (#)
Ranking: 2
I'm a dedicated lurker on this site but I just have to say I FEEL YOUR PAIN. Why the fuck do all the customer service reps at HP have extremely thick Indian accents? I spent an two hours on the phone with them yesterday, at the end of which they tell me my laptop is out of warranty (bought last March, which is less than a goddamn year ago you stupid HP assholes!).
Submitted by tuesdaydelay (user info) at 2004-01-25 16:53:01 EST (#)
Ranking: -2
Shit.
Submitted by Bob_Dole (user info) at 2004-01-23 18:02:13 EST (#)
Ranking: 2
fuck it, i feel bad, you're in the negatives, and that was kinda funny.
Submitted by Marx740 (user info) at 2004-01-23 18:02:12 EST (#)
Ranking: 1
<rant>Why are all HP products always out of warranty when you call in every single piece of
HP hardware is always out of warranty even when its some that should have came with it to begin with like maybe driver disks.<rant>
Submitted by Bob_Dole (user info) at 2004-01-23 18:01:45 EST (#)
Ranking: -1
only because you bought a HP product, do you get the negative 1. otherwise, that was funny as hell.
Submitted by ChipSlice (user info) at 2004-01-23 17:48:01 EST (#)
Ranking: -2
Dumbass. If you'd unhooked something that was already working, you shouldn't need Rajneesh to help you reconnect everything. Try figuring out shit for yourself for once, rather than blaming Apu in Bangladesh.
God, man, you should've written everything down before you did your desk move.
Submitted by Mac (user info) at 2004-01-23 16:54:14 EST (#)
Ranking: 0
warning! warning! Severe Sarcasm Alert! Warning! Warning! Severe Sarcasm Alert!
you fool! You mean to tell me that you don't sit around and jack off to the sight of mu..mu...mother...boards and...oh god...hard..ddd..drives....ooooohhhhhh!!!!
You better go out and spend every waking moment of your life brushing up on computer technology before you think about posting again! I hate you! I hate you!
Ha Ha! Being a computer geek is awesome because I get to make fun of guys like you! Ha ha!
Right Hidden? Yes? You guys with me or what?
Submitted by Yes (user info) at 2004-01-23 16:12:39 EST (#)
Ranking: -2
haha, dumbass. i hope you are never able to burn a disc ever again... um...
Submitted by loki (user info) at 2004-01-23 16:07:28 EST (#)
Ranking: 2
The battery on my Dell laptop is down to about 10 minutes. They're response was to send me an automated e-mail that made no sense whatsoever. I replied with "this makes no sense whatsoever and has nothing to do with my issue" - because that is the kind of quality come-back that I have learned from my time on uber. Then they sent me a long ass e-mail about updating my bios with a link that didn't work. I think they're trying to stall until my warranty runs out. It will probably work too because I just don't want to wade through all of that crap. It's so much easier to just carry around my power cord.
i suck
Submitted by hidden101 (user info) at 2004-01-23 16:05:40 EST (#)
Ranking: -2
i think the customer service tech was playing with you because you are too stupid to hook up a simple thing that has two connections. seriously, who calls tech support to hook up an external DVD burner??? i think you really need to take a look at yourself and decide if it's even worth it to continue breathing.
Submitted by cchero (user info) at 2004-01-23 16:02:13 EST (#)
Ranking: 0
Squatail, easier to work with then transferring over a network to my main pc (2 in house) and my laptop. Needed something to interchange. Besides as usual you miss the overall point, it's not about what I bought or had asshat, it's about the customer service I recieved.
Way to totally pass first base and keep running... good game dumbass.
As for <INSERT ASSHOLES NAME I FORGOT AND ISN'T WORTH HITTING THE BACK BUTTON TO FIND OUT, BUT SAID HE HATES ME> Once I catch up and read every post on this site with 5000+ users like you obviously did, I will be sure not to replicate my posts.
Thanks to everyone else
Submitted by Phinch (user info) at 2004-01-23 15:52:11 EST (#)
Ranking: 2
i used to work tech support. fun times.
Submitted by russizm (user info) at 2004-01-23 15:48:01 EST (#)
Ranking: -2
I hate you.
Everyone on this site has either been a cust service rep with dumb customers, or had to call a cust service rep that was dumb.
Submitted by squattail (user info) at 2004-01-23 15:42:30 EST (#)
Ranking: -2
An internal DVD burner costs 100$, takes 5 minutes to install with the driver, and runs off the PC power supply. Why would you pay hundreds and hundreds for a piece of shit external?
Submitted by potatomanjack (user info) at 2004-01-23 15:33:23 EST (#)
Ranking: 2
Poor Irishi, all he wants is a little love.
Submitted by domenad (user info) at 2004-01-23 15:30:13 EST (#)
Ranking: 2
HP blows. Even Dell, the best in the business, needs some work. They basically just send you a new freaking machine if something breaks. Check the connector and the back of the DVD drive. There should be a list of the input voltage there that matches up with the voltage of the power brick you're using. Even if you can't find it, just get the input voltage and but a Radio Shack Power Supply. They come with a bunch of different connectors, so one should fit.
Submitted by squattail (user info) at 2004-01-23 15:26:52 EST (#)
Ranking: -2
You bought an external, HP DVD burner???