Support Services (381 hits)
Category: NoneRating: -0.4 on 10 reviews (Rate this item) (V)
Submitted by Carolyn Posner <cposner.at.exeter.edu> (View user info) at 2004-05-21 11:59:34 EDT
Things I learned from spending half my day on the phone w. support people for our internet connection:
1. The music played while you are on hold can make you suicidal/homicidal in under 10 minutes
2. All of the company's service people will ALWAYS be busy assisting other customers
3. You will have to completely explain your problem at least ten times, once every time you are transfered
4. You will not be told you are in the wrong place until after you have explained your entire problem at great length and possibly done some troubleshooting
5. You will always be extremely embarrased when you troubleshoot with someone w. a heavy accent and you have to ask them to repeat things constantly
6. You will ALWAYS troubleshoot with a person w. a heavy accent
7. You will never fix the problem with only one call
8. Every time you call you will have to repeat all of the troubleshooting you have already done
9. Troubleshooting will take hours to fix a simple problem
User Reviews
Submitted by FearBenzene (user info) at 2004-05-22 13:59:28 EDT (#)
Ranking: -1
No Comment
Submitted by mystiamoon (user info) at 2004-05-21 13:09:00 EDT (#)
Ranking: 1
I totally feel you on this issue.
arghhhhhhh it gets me pissy just remembering all my bad dealings with comcast over the phone.
Submitted by hidden101 (user info) at 2004-05-21 12:26:11 EDT (#)
Ranking: 0
if you have cable internet and your modem is not showing a connection, they will tell you to reboot your computer. now, i can't expect everyone to know a lot about these sorts of things, but you'd think the cable company would know a little more than that. the cable modem is a completely separate entity from your computer. all it does it talk to your computer. it's not a part of it. rebooting your computer will not magically make the cable modem pick up a connection. fucking idiots...
i'm done. i just had to get that out.
Submitted by slowlyrotting (user info) at 2004-05-21 12:19:47 EDT (#)
Ranking: -1
I've seen better (-1)
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4. You will not be told you are in the wrong place until after you have explained your entire problem at great length and possibly done some troubleshooting
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I am supposed to handle incoming calls at work. All I do is transfer them to the appropriate person. Basically, like a receptionist would. A typical call will be like this:
ME: "Good Afternoon <------> this is SlowlyRotting"
STUPID BITCH: "Hi I'm Stupid Bitch with Dumbass Connectors incorperated I.."
ME: "I'm sorry I-"
STUPID BITCH: (gets louder to drown me out) "..have an account with you and I need to buy 300 reels of 1000 foot cat5e cable part number 00245637284492 on the Belding website I was referred to your company by Fred Dingleberry..."
ME: "Ma'am I need-"
STUPID BITCH (louder now): "...Fred Dingleberry at Corning Cable can you fax me a quote on that or something my boss needs it to get shipped out by today at 3:00pm and we prefer to use fedex over UPS since we have a contract with them besides I deal with constantly and order all the time almost every week it seems haha."
ME: (wanting so desperately to hang up on this stupid bitch) "Ma'am, this is not sales. I need to get you to your sales representative. Do you know who that might be?"
STUPID BITCH: "I have no clue."
(she orders every week but doesn't know who her sales rep is? fucking cunt. soi look up her shit and send her off to spew out the same fucking bullshit over again whereas if she'd just shut the fuck up in the first place and let me talk she would have saved herself some time)
Submitted by Envenom (user info) at 2004-05-21 12:12:58 EDT (#)
Ranking: 0
meh
Submitted by Caulaincourt (user info) at 2004-05-21 12:11:26 EDT (#)
Ranking: 0
boring but true
Submitted by iamhewhoisnot (user info) at 2004-05-21 12:07:33 EDT (#)
Ranking: -1
not original
not funny
not worth my time, your time, or any one elses
in summation.....
try again with some humor or at least a little bit of creativity
Submitted by hairycoo (user info) at 2004-05-21 12:06:18 EDT (#)
Ranking: 1
No Comment
Submitted by euripidestrousers (user info) at 2004-05-21 12:04:30 EDT (#)
Ranking: -1
No Comment
Submitted by polyamorousaj (user info) at 2004-05-21 12:02:55 EDT (#)
Ranking: -2
I guess I missed the funny part. Point it out to me?