Rock. An Indefinite Vacation. (533 hits)
Category: NoneRating: 0.6 on 6 reviews (Rate this item) (V)
Submitted by russizm (View user info) at 2004-06-15 09:07:26 EDT
I might be around more; I scored an unscheduled vacation yesterday, with no pay!
As a customer service representative I easily talk to 100 or more people a day, for about two to three minutes at a time. There is an ugly trend going on with about 75% of all calls that I take. It is so unbearably annoying that I want to scream at every customer who does it. This is how it goes:
"Hi, thanks for calling big bank, my name is russizm. Can I have your name please?"
"Yes, Hi, My name is Christopher Hoskins, That is K-R-I-S-T-O-F-E-R and H-O-S-K-I-N-S."
Holy shit. Why do they want to spell their name? Why do they think that I give a shit that your first name starts with a K and not a C. I'm not going to call you by your first name, I don't care. It just wastes precious "handle time", which is what we are all judged on.
Monday's are fun because they are always the busiest. They also always the days when assholes call to get $1.50 in finance charges removed. Fucking assholes.
Before my lunch (which starts at 9:45) everything was going as normal, a few spell-my-name-so-I-can-waste-your-time people, not too unbearable.
But after lunch, things change. People go on their power lunches and decide that they want to bitch at their credit card company.
I had a customer who wanted their interest rate lowered when he was late on payment 5 times in the past 6 months. He would not stop screaming and complaining about closing his account (we're supposed to act like we care).
"Sir, fine, if you want to close your account, I can do that for you, it would actually be better for you financially if you transferred the balance to another card without the high interest. The reason it is so high is because YOU ARE A RISK. SINCE YOU NEVER PAY YOUR BILL ON TIME, WE DON'T MAKE MONEY OFF OF YOU."
<click>
I felt like such a badass. He knew I was right and he knew there was nothing he could do about it. I was on a customer service high, ready to face the next problem, with authority!
"Hi, thanks for calling big bank, my name is russizm. Can I have your name please?"
"Yes, Hi, my name is Christopher Hostkins, that's K-R-I-S-T-O-"
"OOOH, AREN'T YOU JUST MR. ELEGANT. YOUR NAME STARTS WITH A K AND NOT A C! OOH LA LA! IT'S JUST SO GOD DAMN IMPORTANT THAT YOU LET ME KNOW OF YOUR SUPERIOR NAME STATUS BEFORE I ACTUALLY LOOK AT YOUR ACCOUNT AND SEE YOUR NAME RIGHT FUCKING THERE!"
Everyone around me thought it was humorous; they put their customers on mute and started laughing hysterically. I just said what every cs rep has been saying in their minds for years.
I was standing up and looking around, basking in my own glory, when I felt a tap on my shoulder. It was the site manager. He pulled me by the shoulder and asked me to walk with him.
Now I expect a call any day asking me to come back from my "indefinite loss of employment with the bank".
User Reviews
Submitted by euripidestrousers (user info) at 2004-06-15 13:07:52 EDT (#)
Ranking: 0
No Comment
Submitted by TheMidnight12AM (user info) at 2004-06-15 09:58:23 EDT (#)
Ranking: -1
Possibly fake?
Submitted by Envenom (user info) at 2004-06-15 09:51:56 EDT (#)
Ranking: 0
Meh. Good luck finding a new job.
Submitted by Fishtits at 2004-06-15 09:46:17 EDT (#)
Ranking: -2
"OOOOH, YOU SURE SHOWED THEM!!!" Maybe a round of "My Daddy Can Beat Up Your Daddy" would have sent the message home even harder. As a cs rep don't you get paid to deliver cs? Does that include judging your clients? Does that include being rude? You made fun of people who made late payments and now you're not getting payed. I like that.
Submitted by lojope (user info) at 2004-06-15 09:41:01 EDT (#)
Ranking: 2
I laughed. Sorry about your job though.
Submitted by sublime (user info) at 2004-06-15 09:21:56 EDT (#)
Ranking: 2
way to go?