Technically Unsupportive (821 hits)
Category: Computers & InternetRating: 0.41 on 17 reviews (Rate this item) (V)
Submitted by ReCall (View user info) at 2006-02-26 16:18:13 EST
Actual logs from Gateway Chat Support:
The names of the customer service rep's have not been changed because they are fuckcunts.
Sheila_GWPR036 joined the incident.
Sheila_GWPR036 says:
Welcome to Gateway Remote Assistance. My name and badge number are Sheila_GWPR036. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment. Please note that I can also answer any upgrade questions you have.
ReCall says:
alrighty.
ReCall says:
Ready when you are Shelia.
Sheila_GWPR036 says:
Hello ReCall, how are doing?
Sheila_GWPR036 says:
According to your submission, you are using Model: Gateway 507GR Desktop Computer and the Serial Number: CAG5R61011114
ReCall says:
I doing good how doing you?
ReCall says:
That correct is.
Sheila_GWPR036 says:
In addition, the system originally came with 256 MB of memory. Is this correct?
ReCall says:
ummm
ReCall says:
I dont think so
ReCall says:
let me check.
ReCall says:
no, 512.
ReCall says:
or maybe it did
ReCall says:
I don't remember.
ReCall says:
In either case, that is not the problem.
Sheila_GWPR036 says:
Thanks for the information.
ReCall says:
this model came with an additional slot for a video card, a PCI Express card.
ReCall says:
are you framiliar with this slot?
Sheila_GWPR036 says:
By the way ReCall, how do you protect your system against spyware and viruses?
ReCall says:
Shelia I need you to focus here, not ask me questions that have nothing to do with my problem.
Sheila_GWPR036 says:
Alright.
ReCall says:
Are you familiar with the PCI-Express slot on this model?
Sheila_GWPR036 says:
Just want to confirm only.
Sheila_GWPR036 says:
Yes
ReCall says:
Great.
ReCall says:
So I purchased and installed a video card and have been using it
Sheila_GWPR036 says:
This is the PCI Express ×16 slot that is used for graphics add-in cards. PCI Express ×16 has up to four times the bandwidth of AGP 8X. PCI Express ×16 offers up to 4 gigabytes per second (GB/s) of peak bandwidth per direction and up to 8 GB/s concurrent bandwidth compared to AGP 8X, which offers up to 2.1 GB/s of graphics bandwidth.
ReCall says:
Yes, thank you for copying and pasting that useful information.
ReCall says:
Just be honest with me: Are you a poorly designed tech support program or are you just illiterate?
ReCall says:
(please tell me you do not compute...)
ReCall says:
ANYWAY.....
Sheila_GWPR036 says:
May I know where did you purchased the video card?
ReCall says:
No, it's not important.
ReCall says:
please let me finish
ReCall says:
and let me ask my question
ReCall says:
After I installed the video card everything is working fine. What I would like to know is how to enable my on board video card so that I may use two monitors.
ReCall says:
So to recap: I have a video card in my PCI-E slot and onboard video. I would like to enable both.
Sheila_GWPR036 says:
Are you done?
ReCall says:
It depends. Are you going to ask me about spyware or where I purchased the video card, or are you going to address my problem?
Sheila_GWPR036 says:
Yes I will are you done now?
ReCall says:
Oh I am done.
Sheila_GWPR036 says:
So that I can answer your questions.
Sheila_GWPR036 says:
Thanks for that information.
Sheila_GWPR036 says:
Well, for your information ReCall, you can't use the integrated and the PCI-E at the same time.
Sheila_GWPR036 says:
This would be conflict.
ReCall says:
oh, I see.
ReCall says:
Because of the IRQ's?
Sheila_GWPR036 says:
If you want do we sell video card that has already supported with dual monitor.
Sheila_GWPR036 says:
Please hold, i'm not done yet.
ReCall says:
alright.
Sheila_GWPR036 says:
If you want to enable the onboard video card, you can enable it in your BIOS.
Sheila_GWPR036 says:
On the advanced tab, then change the onboard video to enable.
Sheila_GWPR036 says:
I'm done.
ReCall says:
Great, thank you.
ReCall says:
thanks for your help Shelia, you are a twat.
__________________________________
I then reboot and sure enough THERE IS NO FUCKING ENABLE ONBOARD VIDEO option.
Fuck you Sheila. Fuck you.
*****ROUND 2*****
Justice_GWPR286` joined the incident.
Justice_GWPR286` says:
Welcome to Gateway Remote Assistance. My name and badge number are Justice_GWPR286`. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment. Please note that I can also answer any upgrade questions you have.
ReCall says:
Hey there Justice. I like your name, but only as a function of me liking the justice system.
Justice_GWPR286` says:
I've read your issue description from the submission form. Do you have any more details that may help us?
ReCall says:
No.
Justice_GWPR286` says:
You need to buy a video card that supports dual monitor
ReCall says:
I hate you.
_____________
I then peer around to the back of my computer and realize that my x800gt came with two video outputs and has dual monitor support.
I then bashed my face into the desk three to four times until the only sense I could feel was the salty taste of blood in my mouth.
User Reviews
Submitted by Brdn_Nkd (user info) at 2007-11-09 10:03:02 EST (#)
Ranking: 1
i hope you didn't actually appologize.
Submitted by Grimm (user info) at 2006-04-17 10:27:04 EDT (#)
Ranking: 2
Plus 2 for grammer check
Submitted by recall (user info) at 2006-02-27 23:34:51 EST (#)
Ranking: 0
Submitted by JonnyX (user info) at 2006-02-27 17:57:17 (#)
Ranking: -2
you know what's great, is that Sheila passed your tech support convo to all her workmates, saying 'look at THIS idiot'
******
In retrospect I was an asshole and I understand that her employer, Gateway, is responsible for the bullshit she had to ask me. It was the combination of her asking me "how are doing" and then asking me what I use for spyware protection that sent me into a downward spiral...that or I was wine drunk.
In any case, I have her badge ID number and I'm going to send her an apology since you have inspired me to change my ways. Thanks +2 for your input!!!!1
Submitted by Bubba2341 (user info) at 2006-02-27 21:42:49 EST (#)
Ranking: -2
Thanks for the -2 on my last post, fuckface. . .
Submitted by jgreening (user info) at 2006-02-27 21:29:41 EST (#)
Ranking: -2
This sucks.
Submitted by JonnyX (user info) at 2006-02-27 17:57:17 EST (#)
Ranking: -2
you know what's great, is that Sheila passed your tech support convo to all her workmates, saying 'look at THIS idiot'
Submitted by Berty (user info) at 2006-02-27 07:25:45 EST (#)
Ranking: 0
Being a pissy bastard will rarely help you in life. Then again, as Fat Tony teaches us, it will help you return undamaged goods and get upgraded returns. Perhaps even free Mcdonalds extra value meals as well!
Submitted by Method (user info) at 2006-02-27 07:15:25 EST (#)
Ranking: 1
No Comment
Submitted by zoobie2000 (user info) at 2006-02-27 07:04:46 EST (#)
Ranking: -2
No Comment
Submitted by Lisa (user info) at 2006-02-27 04:21:22 EST (#)
Ranking: 0
Submitted by AsshOly (user info) at 2006-02-26 20:33:52 (#)
Ranking: 2
this was fucking stupid
Submitted by simple_catalyst (user info) at 2006-02-27 00:14:27 EST (#)
Ranking: 1
*chuckles*
Submitted by AsshOly (user info) at 2006-02-26 20:33:52 EST (#)
Ranking: 2
this was hilarious
Submitted by redskieslookfake (user info) at 2006-02-26 19:20:15 EST (#)
Ranking: 1
hmmm
Submitted by Bubba2341 (user info) at 2006-02-26 17:42:35 EST (#)
Ranking: 2
Ooops, I meant to give you a 0 last time. Sorry.
The other thing about more than one post per day:
It not only removes your first one, it pushes the one at the bottom
off the front page.
Submitted by Bubba2341 (user info) at 2006-02-26 17:27:20 EST (#)
Ranking: -2
Boring crap...One post per day, Noob.
Submitted by RamenNoodle (user info) at 2006-02-26 17:07:47 EST (#)
Ranking: 1
No Comment
Submitted by goferforhire (user info) at 2006-02-26 16:26:17 EST (#)
Ranking: 1
You, sir, are a dick. But you're a pretty funny dick.